Service Usage Terms
Client Agreement
Revision Policy
Refund Policy
Scope of Services
Additional Services
Client Revision Process
Understanding Our Revision Stages
Our production process includes script, voiceover, storyboard, and animation stages. At each stage, clients can provide feedback and request changes. We offer two complimentary revisions per stage to ensure satisfaction. For any additional revisions, we provide a customized quote based on the work required. This approach ensures that our pricing remains fair and proportional to the original project cost, allowing us to deliver high-quality results tailored to your needs.
Refund Policy Details
Comprehensive Refund Guidelines
Our refund policy is designed to ensure transparency and fairness. Clients who are not fully satisfied with their package are entitled to two additional revisions at no extra charge. If a project is terminated before production begins, a full refund will be issued. However, once the script stage has commenced, refunds are not possible as our team needs to be compensated for their efforts. After production starts, no refunds will be provided under any circumstances.
To initiate a refund or terminate a project, clients must contact us via email with their request. Our team will guide them through the process, ensuring all necessary steps are followed. We prioritize client satisfaction and strive to address any concerns promptly and professionally.
Service Scope and Adjustments
Our services encompass a comprehensive range of production elements, including scriptwriting, voiceovers, storyboards, and animations. Clients are encouraged to clearly understand the style and length of the package they purchase. Should there be a need to alter the style or length after production has started, it will affect the budget. Additional length will require a budget adjustment and will be invoiced accordingly. Changes in style will be evaluated based on the current stage of production, with costs adjusted to reflect the new requirements.
We aim to provide flexibility while maintaining the integrity of the project. Clients are advised to communicate any desired changes as early as possible to facilitate smooth transitions and avoid unnecessary delays.
Production Process Overview
Our production process is meticulously structured to ensure high-quality outcomes. It begins with the script stage, where we craft a compelling narrative tailored to the client’s needs. Once the script is approved, we proceed to the voiceover stage, selecting the perfect voice to bring the script to life.
Storyboard and Animation
Following the voiceover, we develop a detailed storyboard that visually represents the narrative. This stage is crucial for visualizing the final product and requires client approval before moving forward. The animation stage is where the magic happens, transforming the storyboard into a dynamic, engaging video. Each stage requires client approval to ensure satisfaction and alignment with the project vision.
Approval and Feedback
At each stage of production, we send the component to the client for review. Feedback is essential, and clients must provide a list of changes they wish to make. Approval at every stage is mandatory before progressing to the next phase. This structured approach ensures that the final product meets the client’s expectations and maintains the high standards of Media Crafters Hub.